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« on: February 27, 2010, 10:26:17 AM » |
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Sarah had an unpleasant experience at her local movie theater, and sent a complaint e-mail to the company that runs it. We don't know what response she expected, but it probably wasn't a letter from a company vice president that began, "Drive to [a competing theater] and also go f*** yourself. If you dont have money for entertainment, get a better job, and don't pay for everything on your credit or check card."
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My husband and I just went to your theater to see Shutter Island. First off, the year is 2010 and your establishment does not accept cash cards or credit cards. We did not have enough cash on us and neither did your ATM. If you run out of cash by Saturday evening you should have a higher allotment of cash. Since most people expect to use their cash card, the ATM, I'm sure, is utilized frequently. Frankly, get with the time. I know you are charged for transactions on a card machine but frankly your customers would be better served. How many customers do you lose because they don't have cash or check (since 90% of establishments don't accept checks anymore).Thankfully, we had friends who had 1 check on them. We would have had to go to the bank to get cash to see a movie. Should we charge you for time and gas? Secondly, after the first 10 minutes a staff member came in and announced that there were 8 people who should not be in that movie. She proceded to check tickets of paying customers trying to enjoy a movie. She also brought in the ticket clerk to see if she would recognize the 4 remaining people who did not leave after the announcement. This ruined the first 30 minutes of the movie. Frankly, we lost the first part of the plot and new characters. I did not pay 18.00 to have a distracted experience. Are 8 people worth a theater full of refunds? Why not wait until the movie is over and check people leaving? Why not pause the movie? I expect a refund, but only by check card. Oh wait, sorry, we are all out of check cards. Get the point yet? I would rather drive to White Bear Lake, where they obviously know how to run a theater than have this experience again.
Sarah
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The theater company's vice president sent Sarah a response. It was not what she had expected.
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Sarah,
Drive to White Bear Lake and also go fuck yourself. If you dont have money for entertainment, get a better job, and don't pay for everything on your credit or check card. You can also shove your time and gas up your fucking ass. Also, find better things to do with your time. This email is an absolute joke. We don't care to have you as a customer. Let me know if you need directions to white bear lake.
Steven
Steven J. Payne - Vice President
Evergreen Entertainment
929 Old Highway 8 NW
Suite 200
New Brighton, MN 55112/quote] |
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« Reply #1 on: February 27, 2010, 10:32:07 AM » |
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That response is funny, but fuck people who don't accept debit or check cards... seriously, that's fucking dumb. Seems like they deserved to be bitched out to me.
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 "How'd you get to be so smart?" "Trial and error." -- Duncan MacLeod, Highlander (S1E20) |
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« Reply #2 on: February 27, 2010, 11:24:13 AM » |
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Ya our theater here doesn't take debit cards and I've known this for the last 12 years but I still hand them the card everytime and when they say sorry we dont take cards I say "oh ya I forgot it was 2010!" lol. Our theater sucks balls and smells like throw up, dirty diapers and a locker room all mixed. I can't wait til it goes out of business.
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"everyone has gay thoughts once in a while, me included" - Zakath  |
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« Reply #3 on: February 27, 2010, 11:39:03 AM » |
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lol aaannd thats when you start spraying grafitti on the building for shits and giggles
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« Reply #4 on: February 27, 2010, 12:13:06 PM » |
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priceless
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 Give a man a coat and he's warm for a day. Set a man on fire and he's warm for the rest of his life. |
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« Reply #5 on: February 27, 2010, 04:26:00 PM » |
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It's obvious that movie theatres are rip offs, this kind of punctuates the "I take your money and treat you like shit" experience. I bet she would have gotten the same response even if her letter was better written, but as it stands her letter was garbage and she got a garbage response.
I doubt movie theatres that rip off people in this way are going to go out of business, especially in small towns where the only alternative is to drive 40 kilometers to the next one.
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« Reply #6 on: February 27, 2010, 06:39:08 PM » |
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man, that warrants a call or whatever to someone higher up. i demand refunds for shit like that, and if someone sent me that email back, i would go crazy on their ass. Thats ridiculous.
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 Yowza! Like a Hot Potato |
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« Reply #7 on: March 01, 2010, 07:47:36 AM » |
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The bitch was an idiot in her email. Stupid people get what they deserve IMO. I think the guy responded appropriately with "This e-mail is an absolute joke." The only thing in the email that is unwarranted is the "go fuck yourself" and even that is fine with me because I might do the same.
People can do whatever they want with their business. That's what I don't understand about these laws banning people smoking in bars. If the owners wanted their business to be non-smoking they have every right to make that decision for themselves. What right do people have to demand things like this from other peoples business? If you don't like it, go somewhere else. If you want a company to fail... stop giving them your money. I guarantee you they will either adapt or go out of business.
You are pissed off that the theater doesn't take debit cards? Then do exactly what you threaten and stop going to that theater. I guarantee you if enough people did the same then they will get one. But people would rather go to a closer theater. Also... there was already an ATM right next to the ticket counter... it's not the theaters responsibility to make sure that it has enough cash in it, it is the banks. She might as well have sent this ridiculous email to the president of the bank that owns the ATM.
Seacrest out.
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« Reply #8 on: March 01, 2010, 08:31:18 AM » |
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I would still demand a refund though. Having someone come in an repeatedly ruin the watching experience has happened to me before, with people and technical problems. If i don't like the theater, chances are i wont continue going, but if i just spent 10 bucks and had a shitty time b/o their employees or technology i would ask for a refund.
I still think that VP is a dick, and that lady's email was warranted.
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Yowza! Like a Hot Potato |
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« Reply #9 on: March 01, 2010, 09:05:13 AM » |
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I still think that VP is a dick, and that lady's email was warranted.
Yeah. edit:: Fixed your link. It was messed up for some reason. -KT |
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« Last Edit: March 01, 2010, 09:17:27 AM by Uneven Pavement »
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"How'd you get to be so smart?" "Trial and error." -- Duncan MacLeod, Highlander (S1E20) |
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« Reply #10 on: March 01, 2010, 09:19:50 AM » |
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Maybe for the people interupting the movie but not the ATM thing. Still she was being retarded in her email.
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« Reply #11 on: March 01, 2010, 11:35:16 AM » |
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My brother got a free ticket when he went to The Hangover because they had tech problems during the credits and couldnt see all the funny pictures from the camera. People have every right to complain, but the vp's response was anything but professional.
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« Reply #12 on: March 01, 2010, 04:57:47 PM » |
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My brother got a free ticket when he went to The Hangover because they had tech problems during the credits and couldnt see all the funny pictures from the camera. People have every right to complain, but the vp's response was anything but professional.
also this. |
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Yowza! Like a Hot Potato |
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